Location: Belgrade, Serbia. On-site. (Relocation to Serbia provided)
Employment Type: Full-time

About the Role

People Hunt Agency is recruiting a Reporting & Analysis Specialist on behalf of our client, a Live Support Agency.

This role is responsible for analysing operational data from the agency’s daily live support activities and preparing reports that support strategic decision-making and operational performance.

Key Responsibilities

• Collect, organize, and analyze data generated from the agency’s daily text-based customer interactions.

• Use advanced Excel and analytical tools to evaluate performance metrics.

• Prepare monthly, quarterly, and annual performance reports.

• Identify trends, risks, and performance patterns.

• Provide insights and recommendations for process improvements.

• Maintain accurate documentation and reporting standards.

Requirements

• Fluency in Turkish (written and spoken).

• At least 2 years of experience in reporting, analytics, or similar roles.

• Advanced proficiency in Excel and data analysis tools

• Experience with Power BI, Tableau, or similar data visualization tools

• Basic knowledge of SQL or data querying (preferred)

• Strong analytical and critical thinking skills

• Ability to interpret, structure, and visualize complex data

• Experience in KPI tracking, reporting, and dashboard creation

• Strong attention to detail and structured working approach

• English proficiency (preferred)

Working Conditions & Benefits

• 5-day work week (6-day work week during training) , 8-hour shifts (60 minutes of break time included in the 8-hour shift)

• Standard working hours: 09:00 – 17:00

• Work in a fast-paced, dynamic environment with more than 120 employees, structured into small teams of 2–5 members

• Overtime compensated according to company policy

• National holidays paid at 1.5× rate

• 20 days annual leave (10 days per 6 months)

• Daily lunch provided

• Relocation to Serbia provided

• 3-month probation period (training provided). Upon successful completion of the trial period, employees become eligible for monthly bonuses.

• Team Building activities

• English and Serbian languages courses

• Mental health support

Recruitment Process

• CV submission

• Screening by recruiter

• Interview with the employer (conducted in Turkish (mandatory) and English (for assessment purposes only)

• Possible practical task or portfolio request or/and second interview if required

• Final decision by HR and management