Location: Belgrade, Serbia. On-site. (Relocation to Serbia provided)
Employment Type: Full-time

About the Role

People Hunt Agency is hiring a Specialist in Training and Professional Development of Personnel for a Live Support Agency.

This role focuses on developing employee skills through training programs and continuous professional development initiatives.

This role is responsible for preparing new employees to adapt to the workplace by providing them with the necessary training, knowledge, and guidance to successfully perform their duties. Additionally, this person is responsible for organizing seminars, workshops, or targeted training sessions for existing employees when areas for improvement are identified, ensuring continuous development across the team.

Key Responsibilities

• Develops and implements training programs to enhance employee knowledge, professional skills, and overall performance within the organization.

• Identifies skill gaps and delivers targeted training solutions.

• Designs and maintains structured onboarding and continuous learning programs for new and existing employees.

• Creates training materials, guides, and resources to support knowledge transfer and standardization of work processes.

• Collaborates with department managers and team leaders to assess training needs and align programs with organizational goals.

Requirements

• Fluency in Turkish (written and spoken).

• 1–3 years of experience in customer support, preferably in a live support or text-based environment

• Strong understanding of fast-paced support operations and team dynamics

• Excellent communication, teaching, and interpersonal skills

• Ability to train, mentor, and motivate employees effectively

• Strong empathy and customer-oriented mindset with excellent written communication skills

• Good organizational skills and ability to identify training needs

• Proficiency in English (preferred) and basic MS Office knowledge

• Leadership potential and proactive, solution-oriented approach

Working Conditions & Benefits

• 5-day work week (6-day work week during training) , 8-hour shifts (60 minutes of break time included in the 8-hour shift)

• Standard working hours: 09:00 – 17:00

• Work in a fast-paced, dynamic environment with more than 120 employees, structured into small teams of 2–5 members

• Overtime compensated according to company policy

• National holidays paid at 1.5× rate

• 20 days annual leave (10 days per 6 months)

• Daily lunch provided

• Relocation to Serbia provided

• 3-month probation period (training provided). Upon successful completion of the trial period, employees become eligible for monthly bonuses.

• Team Building activities

• English and Serbian languages courses

• Mental health support

Recruitment Process

• CV submission

• Screening by recruiter

• Interview with the employer (conducted in Turkish (mandatory) and English (for assessment purposes only)

• Possible practical task or portfolio request or/and second interview if required

• Final decision by HR and management