Location: Belgrade, Serbia. On-site. (Relocation to Serbia provided)
Employment Type: Full-time

About the Role

People Hunt Agency is recruiting a Chatbot & AI Development Specialist on behalf of our client, a Live Support Agency.

This role a Junior / Mid-Level role responsible for designing, developing, and optimizing chatbot systems and AI-driven communication processes. The specialist contributes to improving automation, enhancing user interactions, and supporting the balance between chatbot and human agents in live support operations, while working closely with both operational and R&D teams.

Key Responsibilities

• Designs, develops, and optimizes chatbot flows and conversation structures

• Supports the balance between bot and human agents in live support operations

• Analyses and improves the quality, accuracy, and performance of AI-generated responses

• Develops custom chatbot scenarios for specific business needs (e.g., VIP routing, payment/withdrawal processes)

• Collaborates with the R&D team on new automation and AI solutions

• Identifies improvement opportunities based on chat data and prepares reports and recommendations

Requirements

• Fluency in Turkish (written and spoken).

• At least 1 year in similar position

• Experience or familiarity with live chat platforms (e.g., LiveChat, Comm100, etc.)

• Understanding of chatbot logic, flow design, and automation processes

• Interest or experience in AI tools (chatbots, NLP, prompt engineering)

• Basic knowledge of APIs and integration concepts

• Familiarity with workflow automation tools (e.g., Zapier, Make)

• Strong analytical skills and ability to interpret chat and performance data

• Ability to read technical documentation in English

• Previous experience in chatbot development or live support operations (preferred)

• Familiarity with the iGaming or live support industry (preferred)

• Proactive, technology-oriented mindset

Working Conditions & Benefits

• 5-day work week (6-day work week during training) , 8-hour shifts (60 minutes of break time included in the 8-hour shift)

• Standard working hours: 09:00 – 17:00

• Work in a fast-paced, dynamic environment with more than 120 employees, structured into small teams of 2–5 members

• Overtime compensated according to company policy

• National holidays paid at 1.5× rate

• 20 days annual leave (10 days per 6 months)

• Daily lunch provided

• Relocation to Serbia provided

• 3-month probation period (training provided). Upon successful completion of the trial period, employees become eligible for monthly bonuses.

• Team Building activities

• English and Serbian languages courses

• Mental health support

Recruitment Process

• CV submission

• Screening by recruiter

• Interview with the employer (conducted in Turkish (mandatory) and English (for assessment purposes only)

• Possible practical task or portfolio request or/and second interview if required

• Final decision by HR and management